Chasing Dreams Terms of Service

Disclaimer

The services provided by the sleep consultant at Chasing Dreams are not intended to replace or supplement the medical, nutritional or psychological advice that you receive before, after, or during your engagement with the sleep consultant.  You agree that none of the advice the sleep consultant provides shall be considered medical advice nor should the advice be relied upon as medical advice.  You should always seek the advice of your medical practitioner.  Therefore, you should consult with your physician or other relevant healthcare provider if you have any healthcare related questions before starting a sleep program.  If a medical problem appears or persists, do not disregard or delay seeking medical advice from your physician or other qualified healthcare provider.  Accordingly, the sleep consultant and Chasing Dreams expressly disclaims any liability, loss, damage or injury caused by the information provided to the client.

I understand that the services and programs offered by the sleep consultant working under Chasing Dreams are voluntary.  I acknowledge that injuries, accidents, or other complications associated with products or services may result from my participation.  I will consult my physician if I am concerned about any risks to my child’s health or wellbeing that may result from my participation in services provided by the sleep consultant.  I knowingly and voluntarily agree to waive and release the sleep consultant and Chasing Dreams from any and all claims of liability or demands for compensation that I may acquire during my time working with Chasing Dreams.

Chasing Dreams undertakes all reasonable efforts to include accurate and up to date information on social media, our website and during consultations, but makes no representations, warranties or claim of completeness of the information provided.  Chasing Dreams may provide links or references to other sites and shall not be liable for the content, or any damages or injury arising from their content.

General 

It is very important that you are committed to the process of changing your child’s sleep habits.  This does take time, patience and consistency.  By using the services of Chasing Dreams, you agree to the below statements. 

  • I acknowledge that in the beginning, teaching my child correct sleeping habits requires strong levels of commitment.  I am prepared for up to three weeks of hard work while the new skills are being taught.  My partner or support person is onboard with these changes
  • I acknowledge that in the beginning of sleep training, I will need to be organised in my daily life with minimal commitments so I can prioritise and focus on teaching my child to sleep better
  • I acknowledge that in the beginning of this sleep training program I may need support from friends and family outside of the sleep consultant
  • I acknowledge that I will need to be consistent throughout the sleep training process and follow the guidelines of the sleep training method I have chosen and agreed to follow at my own will
  • I will disclose any medical conditions (suspected or diagnosed) that the child has to Chasing Dreams
  • I agree to follow safe sleep practices in line with SIDS recommendations that can be found here
  • I understand the safety guidelines on co-sleeping that can be found here
  • I will not disclose any of the information I receive from Chasing Dreams to a third party without prior permission from Chasing Dreams
  • A fair use policy applies with respect to phone calls and messages included in the chosen package.  Calls and messages will only be answered between the hours of 10am to 8pm

Payment

  • Full payment is required for all packages prior to consultation commencing.  In home visits and follow-up support will be confirmed once payment has been made

Travel

  • Travel costs will apply outside a 10km radius of Coopers Beach (postcode 0420).  If required, a quote for the total cost of travel will be provided by email and an invoice will be sent once the quote has been accepted.  Travel costs are to be paid in full prior to the commencement of any services

Cancellations

  • Cancellations made more than 48 hours prior to a confirmed consultation will receive a full refund or an option to re-book at another time
  • Cancellations received within 24 to 48 hours prior to a confirmed consultation will receive a 50% refund
  • Cancellations received less than 24 hours prior to a confirmed consultation must be paid in full with no refund available 
  • If a cancellation of a personalised sleep plan package is made following a full consultation, the package must be paid in full with no refund available

Follow-up support

  • Additional follow-up support can be purchased within three months of your consultation.  A follow-up support quote will be provided by email.  If approved, an invoice will be sent which must be paid prior to the follow-up support commencing
  • Follow-up support is to be used within 30 days of purchasing
  • A fair use policy applies with respect to phone calls and messages included in the chosen package.  Calls and messages will only be answered between the hours of 10am to 8pm

Other

  • Chasing Dreams does not offer any medical advice, treatment or services.  If you have any concerns relating to a medical, feeding or nutritional issue, we urge you to contact your paediatrician or other relevant healthcare provider immediately 
  • Chasing Dreams adhere to and follow all WHO breastfeeding guidelines
  • Chasing Dreams adhere to and follow all of the American Academy of Paediatrics safe sleeping guidelines